Frequently Asked Questions
What is Burnt Cheesecake?
Burnt Cheesecake is a Basque-style dessert that hails from San Sebastian, Spain. Its unique baking method sets it apart from classic cheesecakes because it is baked at a very high temperature to achieve a crust-less surface and a velvety inside.
What does it taste like?
No burnt flavor here! The custard-like texture is rich and sweet in your chosen flavor.
How do I store it?
Our cheesecake can be stored in the fridge for 3 to 4 days, per USDA food safety recommendations. We suggest storage in an airtight container, so it doesn't absorb any fridge odors.
Our cheesecake can be frozen for 3 to 6 months, but for best quality, it's recommended to eat it within a month. The longer it's frozen, the more likely it is to lose its texture and flavor.
To serve after freezing, please thaw the cheesecake in the refrigerator overnight or 10-12 hours, and leave it on the counter for 1-2 hours prior to serving.
Can I enjoy my cheesecake as soon as I receive it?
It is recommended to refrigerate the product immediately for at least one hour upon receipt.
When will my order arrive?
Online orders are shipped overnight and will arrive within 1-2 business days. You will receive tracking information for your order when it is sent out by our fulfillment team.
What shipping service do you use?
We ship domestically using UPS.
Do you accept returns or exchanges?
If you are in any way unsatisfied with your order, we hope you'll be in touch. You may read our full Refund Policy with our No Melt Guarantee as well.
Email us any time at hello@burntcheesecakes.com, including your order number in your message.
Can I place a bulk order for a special event?
Yes! Please reach out to info@burntbaker.com to learn more about our custom order options.
Where are your cakes made?
Burnt operates as an online-only bakery. All products are baked in a licensed facility in Houston, Texas, and shipped directly to your door.
Have a question or concern?
Kindly contact us via email at hello@burntcheesecakes.com for further assistance.